At Uniform Advantage Shop, we understand that healthcare professionals need reliable, comfortable apparel that fits perfectly. If your scrubs, shoes, or healthcare apparel don’t meet your expectations, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

We offer a 15-day return policy from the date you receive your items. To be eligible for a return, your item must be:

  • In its original condition
  • Unworn and unwashed
  • In the original packaging with all tags attached
  • Accompanied by the original receipt or proof of purchase

Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged:

  • Footwear (including Alegria Shoes, Dansko Shoes, Brooks Shoes, Fila Shoes, and AnyWear Clogs) that show signs of wear or have been worn outdoors
  • Items from final sale or clearance sections
  • Personalized or custom-made items
  • Items without original tags or packaging

How to Return an Item

  1. Initiate Your Return: Contact our customer service team at [email protected] within 15 days of receiving your order. Use the return request template below to ensure we have all necessary information.
  2. Wait for Authorization: Our team will review your request and provide return authorization and instructions within 1-2 business days.
  3. Package Your Item: Securely package the item in its original packaging, including all tags and documentation.
  4. Ship Your Return: Send the package to our returns department at the address provided in your authorization email. We recommend using a trackable shipping service as you are responsible for the return shipping costs.

Exchanges

We’re happy to exchange items for a different size or color, subject to availability. The exchange process follows the same steps as returns. If the item you want to exchange for costs more than your original purchase, you’ll need to pay the difference. If it costs less, we’ll refund the difference.

Refund Processing

Once we receive and inspect your return:

  • We will notify you of the approval or rejection of your refund
  • If approved, your refund will be processed to your original payment method
  • Refunds typically appear in your account within 7-10 business days after processing
  • Original shipping costs are non-refundable
  • For payments made via PayPal, Visa, MasterCard, or JCB, refunds will be issued to the same payment method

Return Request Template

To expedite your return, please use the following template when contacting us:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Uniform Advantage Shop Customer Service,

I would like to request a [return/exchange] for my recent order.

Order Information:

Order Number: [Your Order Number]

Order Date: [Date of Order]

Product(s) to Return/Exchange: [Product Name, Size, Color]

Reason for Return/Exchange: [Please provide details]

For Exchanges: Desired Replacement: [Product Name, Size, Color – if available]

Customer Information:

Full Name: [Your Full Name]

Email Address: [Your Email Address]

Phone Number: [Your Phone Number]

Thank you for your assistance.

Sincerely,

[Your Name]

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected]. We’ll arrange for a replacement or refund and provide a prepaid shipping label for returning the defective item.

International Returns

For our international customers (excluding some Asian countries and select remote regions), return shipping costs are the responsibility of the customer. Refunds will be processed in US dollars, and any currency conversion differences or bank fees are not covered by Uniform Advantage Shop.

Need Help With Your Return?

Our customer service team is here to assist healthcare professionals with their returns and exchanges.

Email: [email protected]

Address: Uniform Advantage Shop, 530 Pearl Street, Sacramento, US 95826

Please allow 1-2 business days for a response to your inquiry.

Last Updated: January 2024